Shipping Policy

SHIPPING POLICY
Last Updated: September 1, 2026
This Shipping Policy applies to orders placed through cevellune.com.
1. ORDER PROCESSING
Orders are generally processed within 1-3 business days after successful payment authorization.
Business days generally exclude weekends and applicable public holidays.
During product launches, promotional periods, holidays, or periods of unusually high order volume, processing may take longer. If a significant delay affects your order, we may contact you using the email address provided at checkout.
2. SHIPPING ESTIMATES
After processing, standard shipping generally takes approximately 7-15 business days depending on the destination, shipping carrier, customs processing, and local delivery conditions.
Shipping estimates are provided for convenience and are not guaranteed delivery dates unless expressly stated otherwise or required by applicable law.
3. ORDER CONFIRMATION
After placing an order, you should receive an order confirmation at the email address provided during checkout.
Please review your order information carefully and contact support@cevellune.com promptly if you notice an error.
4. SHIPPING CONFIRMATION AND TRACKING
When tracking information is available and your order has shipped, we will send a shipping confirmation or tracking information to the email address associated with your order.
Tracking information may require additional time after shipment to become active in the carrier's system.
5. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact support@cevellune.com immediately. We will make reasonable efforts to update the address before fulfillment, but changes cannot be guaranteed once an order has been processed or shipped.
We are not responsible for delivery issues caused solely by inaccurate or incomplete information supplied by the customer, except where otherwise required by applicable law.
6. DELIVERY DELAYS
Delivery may be delayed by circumstances outside our reasonable control, including customs inspections, carrier disruptions, weather events, holidays, transportation interruptions, local delivery conditions, public emergencies, or other unforeseen events.
If your package is significantly delayed, contact support@cevellune.com and we will assist with reviewing available tracking information.
7. CUSTOMS, DUTIES, AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by authorities in the destination country.
Unless expressly stated otherwise at checkout, such charges are not included in the product price or shipping charge and may be the responsibility of the recipient.
Cevellune does not control charges imposed independently by customs authorities or local governments.
8. MULTIPLE SHIPMENTS
In some circumstances, products from the same order may be shipped separately. If an order is divided into multiple shipments, you may receive more than one tracking number.
You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments unless otherwise clearly disclosed before purchase.
9. LOST OR MISSING PACKAGES
If your order appears to be lost or has not arrived within a reasonable period after the estimated delivery window, contact support@cevellune.com with your order number.
We will review available tracking information and, where appropriate, assist with a carrier investigation or provide another remedy consistent with our policies and applicable law.
10. PACKAGES MARKED DELIVERED
If tracking indicates that a package was delivered but you cannot locate it, please verify the shipping address, check around the delivery location, ask household members or neighbors where appropriate, and contact the shipping carrier.
If the package remains missing, contact support@cevellune.com and we will review the situation.
11. DAMAGED PACKAGES
If an order arrives damaged, leaking, defective, or with incorrect contents, please contact support@cevellune.com as soon as reasonably possible, preferably within 7 days of delivery.
Include your order number and clear photographs of the item and packaging so that we can review the issue.
Damaged or incorrect products will be handled according to our Refund & Return Policy and applicable consumer law.
12. UNDELIVERABLE OR RETURNED PACKAGES
If a package is returned because the address was incorrect or incomplete, delivery was refused, or the shipment remained unclaimed, contact us to discuss available reshipment or refund options.
Any additional shipping charge or deduction will be disclosed and handled in accordance with applicable law.
13. SHIPPING RESTRICTIONS
We reserve the right not to ship products to destinations where shipping is unavailable, legally restricted, prohibited by carrier rules, or not commercially reasonable.
If we are unable to fulfill an order because of a shipping restriction, we will cancel the affected order and issue any applicable refund.
14. CONTACT US
For shipping and delivery questions, contact:
Cevellune
Website: cevellune.com
Email: support@cevellune.com