Refund & Return Policy

REFUND & RETURN POLICY
Last Updated: September 1, 2026
We want customers to shop with confidence at Cevellune. This Refund & Return Policy explains the conditions for returns, refunds, exchanges, cancellations, damaged items, and incorrect orders purchased from cevellune.com.
1. 30-DAY RETURN PERIOD
You may request a return within 30 days after the date your order is delivered.
To be eligible for a standard return, the product must be unused, unopened, unworn where applicable, in its original condition, and returned with its original packaging, seals, accessories, and other included materials.
Proof of purchase or a valid Cevellune order number may be required.
2. SKINCARE AND COSMETIC PRODUCTS
For hygiene, health, and safety reasons, skincare, cosmetics, makeup, beauty tools, and other personal-use products that have been opened, used, tested, unsealed, or otherwise cannot reasonably be resold may not be eligible for a change-of-mind return, except where the product is defective, damaged, incorrect, or where a return or remedy is required by applicable law.
This restriction does not affect any mandatory consumer rights available under applicable law.
3. HOW TO REQUEST A RETURN
Before sending a product back, contact our customer support team at support@cevellune.com.
Please include your order number, the product you wish to return, and the reason for your return.
If the product arrived damaged, defective, leaking, or incorrect, please include clear photographs showing the product, packaging, shipping label where relevant, and the issue.
If your return is approved, we will provide applicable return instructions. Products returned without first contacting us may experience delays in processing.
4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If an item arrives damaged, defective, leaking, or materially different from the item ordered, contact support@cevellune.com as soon as reasonably possible, preferably within 7 days after delivery.
After reviewing the information provided, we may offer an appropriate remedy such as a replacement, refund, or other solution as required by applicable law.
Do not dispose of a damaged or incorrect item until our customer service team has completed its review unless doing so is reasonably necessary for safety.
5. RETURN SHIPPING COSTS
For approved change-of-mind returns, the customer may be responsible for return shipping costs unless otherwise stated by Cevellune or required by applicable law.
If we confirm that an item was sent incorrectly or arrived defective or damaged due to an issue attributable to us, we will provide an appropriate remedy and cover reasonable return shipping costs where applicable.
Original shipping charges are generally non-refundable for change-of-mind returns unless required by applicable law.
6. REFUND PROCESSING
After an approved returned product is received and inspected, we will notify you of the status of your refund.
If approved, the refund will be issued to the original payment method used for the order unless another method is required by applicable law.
Please allow reasonable processing time after approval. Additional time may be required for your bank, card issuer, or payment service provider to post the refund to your account.
7. PARTIAL REFUNDS
Where permitted by applicable law, we may issue a partial refund or decline a change-of-mind refund if a returned product is missing components, damaged after delivery, altered, or returned in a condition inconsistent with the eligibility requirements described in this Policy.
This provision does not limit remedies for products that were defective or non-conforming when delivered.
8. NON-RETURNABLE ITEMS
Except where required by applicable law or where the item was defective, damaged, or incorrect, the following may not qualify for change-of-mind returns: opened or used skincare products; opened or used cosmetics; products with removed hygiene seals; gift cards; final-sale products clearly identified as final sale before purchase; and personalized products where applicable.
9. EXCHANGES
If you wish to exchange an eligible product, contact support@cevellune.com.
Depending on inventory availability and your location, we may arrange a replacement or ask you to return the eligible item and place a new order.
10. ORDER CANCELLATIONS
If you need to cancel an order, contact support@cevellune.com as soon as possible.
Orders may be cancelled if the request is received before fulfillment or shipment begins.
Once an order has entered fulfillment or has shipped, we may be unable to cancel it. You may request an eligible return after delivery in accordance with this Policy.
If we cancel an order before shipment after payment has been collected, the applicable amount will be refunded to the original payment method.
11. REFUSED OR UNCLAIMED DELIVERIES
If a shipment is returned to us because it was refused, unclaimed, or could not be delivered due to information provided by the customer, we will review the order after the shipment is returned.
Any refund, reshipment charge, or deduction of actual shipping costs will be handled in accordance with applicable law and the circumstances of the order.
12. LOST PACKAGES
If tracking indicates that your order has not been delivered within the expected delivery period, contact support@cevellune.com so that we can review the shipment and, where appropriate, assist with a carrier investigation.
If tracking shows delivery but you cannot locate the package, please check the delivery location, household members, neighbors where appropriate, and the carrier before contacting us.
13. CONSUMER RIGHTS
Nothing in this Policy is intended to exclude, restrict, or modify any consumer guarantee, statutory warranty, withdrawal right, refund entitlement, or other right that cannot legally be excluded under applicable law.
14. CONTACT US
For return, refund, cancellation, or order assistance, contact:
Cevellune
Website: cevellune.com
Email: support@cevellune.com